Where machines could replace humans—and where they can’t (yet)

As automation technologies such as machine learning and robotics play an increasingly great role in everyday life, their potential effect on the workplace has, unsurprisingly, become a major focus of research and public concern. The discussion tends toward a Manichean guessing game: which jobs will or won’t be replaced by machines?

In fact, as our research has begun to show, the story is more nuanced. While automation will eliminate very few occupations entirely in the next decade, it will affect portions of almost all jobs to a greater or lesser degree, depending on the type of work they entail. Automation, now going beyond routine manufacturing activities, has the potential, as least with regard to its technical feasibility, to transform sectors such as healthcare and finance, which involve a substantial share of knowledge work.

From science fiction to business fact

These conclusions rest on our detailed analysis of 2,000-plus work activities for more than 800 occupations. Using data from the US Bureau of Labor Statistics and O*Net, we’ve quantified both the amount of time spent on these activities across the economy of the United States and the technical feasibility of automating each of them. The full results, forthcoming in early 2017, will include several other countries,1but we released some initial findings late last year and are following up now with additional interim results.

Last year, we showed that currently demonstrated technologies could automate 45 percent of the activities people are paid to perform and that about 60 percent of all occupations could see 30 percent or more of their constituent activities automated, again with technologies available today. In this article, we examine the technical feasibility, using currently demonstrated technologies, of automating three groups of occupational activities: those that are highly susceptible, less susceptible, and least susceptible to automation. Within each category, we discuss the sectors and occupations where robots and other machines are most—and least—likely to serve as substitutes in activities humans currently perform. Toward the end of this article, we discuss how evolving technologies, such as natural-language generation, could change the outlook, as well as some implications for senior executives who lead increasingly automated enterprises.

Sector Automation

Understanding automation potential

In discussing automation, we refer to the potential that a given activity could be automated by adopting currently demonstrated technologies, that is to say, whether or not the automation of that activity is technically feasible.2Each whole occupation is made up of multiple types of activities, each with varying degrees of technical feasibility. Exhibit 1 lists seven top-level groupings of activities we have identified. Occupations in retailing, for example, involve activities such as collecting or processing data, interacting with customers, and setting up merchandise displays (which we classify as physical movement in a predictable environment). Since all of these constituent activities have a different automation potential, we arrive at an overall estimate for the sector by examining the time workers spend on each of them during the workweek.

Analyzing work activities is the most accurate way to examine feasibility of automation.

Technical feasibility is a necessary precondition for automation, but not a complete predictor that an activity will be automated. A second factor to consider is the cost of developing and deploying both the hardware and the software for automation. The cost of labor and related supply-and-demand dynamics represent a third factor: if workers are in abundant supply and significantly less expensive than automation, this could be a decisive argument against it. A fourth factor to consider is the benefits beyond labor substitution, including higher levels of output, better quality, and fewer errors. These are often larger than those of reducing labor costs. Regulatory and social-acceptance issues, such as the degree to which machines are acceptable in any particular setting, must also be weighed. A robot may, in theory, be able to replace some of the functions of a nurse, for example. But for now, the prospect that this might actually happen in a highly visible way could prove unpalatable for many patients, who expect human contact. The potential for automation to take hold in a sector or occupation reflects a subtle interplay between these factors and the trade-offs among them.

Even when machines do take over some human activities in an occupation, this does not necessarily spell the end of the jobs in that line of work. On the contrary, their number at times increases in occupations that have been partly automated, because overall demand for their remaining activities has continued to grow. For example, the large-scale deployment of bar-code scanners and associated point-of-sale systems in the United States in the 1980s reduced labor costs per store by an estimated 4.5 percent and the cost of the groceries consumers bought by 1.4 percent.3It also enabled a number of innovations, including increased promotions. But cashiers were still needed; in fact, their employment grew at an average rate of more than 2 percent between 1980 and 2013.

The most automatable activities

Almost one-fifth of the time spent in US workplaces involves performing physical activities or operating machinery in a predictable environment: workers carry out specific actions in well-known settings where changes are relatively easy to anticipate. Through the adaptation and adoption of currently available technologies, we estimate the technical feasibility of automating such activities at 78 percent, the highest of our seven top-level categories (Exhibit 2). Since predictable physical activities figure prominently in sectors such as manufacturing, food service and accommodations, and retailing, these are the most susceptible to automation based on technical considerations alone.

Technical feasibility of automation.

In manufacturing, for example, performing physical activities or operating machinery in a predictable environment represents one-third of the workers’ overall time. The activities range from packaging products to loading materials on production equipment to welding to maintaining equipment. Because of the prevalence of such predictable physical work, some 59 percent of all manufacturing activities could be automated, given technical considerations. The overall technical feasibility, however, masks considerable variance. Within manufacturing, 90 percent of what welders, cutters, solderers, and brazers do, for example, has the technical potential for automation, but for customer-service representatives that feasibility is below 30 percent. The potential varies among companies as well. Our work with manufacturers reveals a wide range of adoption levels—from companies with inconsistent or little use of automation all the way to quite sophisticated users.

Manufacturing, for all its technical potential, is only the second most readily automatable sector in the US economy. A service sector occupies the top spot: accommodations and food service, where almost half of all labor time involves predictable physical activities and the operation of machinery—including preparing, cooking, or serving food; cleaning food-preparation areas; preparing hot and cold beverages; and collecting dirty dishes. According to our analysis, 73 percent of the activities workers perform in food service and accommodations have the potential for automation, based on technical considerations.

Some of this potential is familiar. Automats, or automated cafeterias, for example, have long been in use. Now restaurants are testing new, more sophisticated concepts, like self-service ordering or even robotic servers. Solutions such as Momentum Machines’ hamburger-cooking robot, which can reportedly assemble and cook 360 burgers an hour, could automate a number of cooking and food-preparation activities. But while the technical potential for automating them might be high, the business case must take into account both the benefits and the costs of automation, as well as the labor-supply dynamics discussed earlier. For some of these activities, current wage rates are among the lowest in the United States, reflecting both the skills required and the size of the available labor supply. Since restaurant employees who cook earn an average of about $10 an hour, a business case based solely on reducing labor costs may be unconvincing.

Retailing is another sector with a high technical potential for automation. We estimate that 53 percent of its activities are automatable, though, as in manufacturing, much depends on the specific occupation within the sector. Retailers can take advantage of efficient, technology-driven stock management and logistics, for example. Packaging objects for shipping and stocking merchandise are among the most frequent physical activities in retailing, and they have a high technical potential for automation. So do maintaining records of sales, gathering customer or product information, and other data-collection activities. But retailing also requires cognitive and social skills. Advising customers which cuts of meat or what color shoes to buy requires judgment and emotional intelligence. We calculate that 47 percent of a retail salesperson’s activities have the technical potential to be automated—far less than the 86 percent possible for the sector’s bookkeepers, accountants, and auditing clerks.

As we noted above, however, just because an activity can be automated doesn’t mean that it will be—broader economic factors are at play. The jobs of bookkeepers, accountants, and auditing clerks, for example, require skills and training, so they are scarcer than basic cooks. But the activities they perform cost less to automate, requiring mostly software and a basic computer.

Considerations such as these have led to an observed tendency for higher rates of automation for activities common in some middle-skill jobs—for example, in data collection and data processing. As automation advances in capability, jobs involving higher skills will probably be automated at increasingly high rates.

The heat map in Exhibit 3 highlights the wide variation in how automation could play out, both in individual sectors and for different types of activities within them.4

Automation is technically feasible for many types of activities.

Activities and sectors in the middle range for automation

Across all occupations in the US economy, one-third of the time spent in the workplace involves collecting and processing data. Both activities have a technical potential for automation exceeding 60 percent. Long ago, many companies automated activities such as administering procurement, processing payrolls, calculating material-resource needs, generating invoices, and using bar codes to track flows of materials. But as technology progresses, computers are helping to increase the scale and quality of these activities. For example, a number of companies now offer solutions that automate entering paper and PDF invoices into computer systems or even processing loan applications. And it’s not just entry-level workers or low-wage clerks who collect and process data; people whose annual incomes exceed $200,000 spend some 31 percent of their time doing those things, as well.

Financial services and insurance provide one example of this phenomenon. The world of finance relies on professional expertise: stock traders and investment bankers live off their wits. Yet about 50 percent of the overall time of the workforce in finance and insurance is devoted to collecting and processing data, where the technical potential for automation is high. Insurance sales agents gather customer or product information and underwriters verify the accuracy of records. Securities and financial sales agents prepare sales or other contracts. Bank tellers verify the accuracy of financial data.

As a result, the financial sector has the technical potential to automate activities taking up 43 percent of its workers’ time. Once again, the potential is far higher for some occupations than for others. For example, we estimate that mortgage brokers spend as much as 90 percent of their time processing applications. Putting in place more sophisticated verification processes for documents and credit applications could reduce that proportion to just more than 60 percent. This would free up mortgage advisers to focus more of their time on advising clients rather than routine processing. Both the customer and the mortgage institution get greater value.

Other activities in the middle range of the technical potential for automation involve large amounts of physical activity or the operation of machinery in unpredictable environments. These types of activities make up a high proportion of the work in sectors such as farming, forestry, and construction and can be found in many other sectors as well.

Examples include operating a crane on a construction site, providing medical care as a first responder, collecting trash in public areas, setting up classroom materials and equipment, and making beds in hotel rooms. The latter two activities are unpredictable largely because the environment keeps changing. Schoolchildren leave bags, books, and coats in a seemingly random manner. Likewise, in a hotel room, different guests throw pillows in different places, may or may not leave clothing on their beds, and clutter up the floor space in different ways.

These activities, requiring greater flexibility than those in a predictable environment, are for now more difficult to automate with currently demonstrated technologies: their automation potential is 25 percent. Should technology advance to handle unpredictable environments with the same ease as predictable ones, the potential for automation would jump to 67 percent. Already, some activities in less predictable settings in farming and construction (such as evaluating the quality of crops, measuring materials, or translating blueprints into work requirements) are more susceptible to automation.

Activities with low technical potential for automation

The hardest activities to automate with currently available technologies are those that involve managing and developing people (9 percent automation potential) or that apply expertise to decision making, planning, or creative work (18 percent). These activities, often characterized as knowledge work, can be as varied as coding software, creating menus, or writing promotional materials. For now, computers do an excellent job with very well-defined activities, such as optimizing trucking routes, but humans still need to determine the proper goals, interpret results, or provide commonsense checks for solutions. The importance of human interaction is evident in two sectors that, so far, have a relatively low technical potential for automation: healthcare and education.

Overall, healthcare has a technical potential for automation of about 36 percent, but the potential is lower for health professionals whose daily activities require expertise and direct contact with patients. For example, we estimate that less than 30 percent of a registered nurse’s activities could be automated, based on technical considerations alone. For dental hygienists, that proportion drops to 13 percent.

Nonetheless, some healthcare activities, including preparing food in hospitals and administering non-intravenous medications, could be automated if currently demonstrated technologies were adapted. Data collection, which also accounts for a significant amount of working time in the sector, could become more automated as well. Nursing assistants, for example, spend about two-thirds of their time collecting health information. Even some of the more complex activities that doctors perform, such as administering anesthesia during simple procedures or reading radiological scans, have the technical potential for automation.

Of all the sectors we have examined, the technical feasibility of automation is lowest in education, at least for now. To be sure, digital technology is transforming the field, as can be seen from the myriad classes and learning vehicles available online. Yet the essence of teaching is deep expertise and complex interactions with other people. Together, those two categories—the least automatable of the seven identified in the first exhibit—account for about one-half of the activities in the education sector.

Even so, 27 percent of the activities in education—primarily those that happen outside the classroom or on the sidelines—have the potential to be automated with demonstrated technologies. Janitors and cleaners, for example, clean and monitor building premises. Cooks prepare and serve school food. Administrative assistants maintain inventory records and personnel information. The automation of these data-collection and processing activities may help to reduce the growth of the administrative expenses of education and to lower its cost without affecting its quality.

Looking ahead

As technology develops, robotics and machine learning will make greater inroads into activities that today have only a low technical potential for automation. New techniques, for example, are enabling safer and more enhanced physical collaboration between robots and humans in what are now considered unpredictable environments. These developments could enable the automation of more activities in sectors such as construction. Artificial intelligence can be used to design components in engineer-heavy sectors.

One of the biggest technological breakthroughs would come if machines were to develop an understanding of natural language on par with median human performance—that is, if computers gained the ability to recognize the concepts in everyday communication between people. In retailing, such natural-language advances would increase the technical potential for automation from 53 percent of all labor time to 60 percent. In finance and insurance, the leap would be even greater, to 66 percent, from 43 percent. In healthcare, too, while we don’t believe currently demonstrated technologies could accomplish all of the activities needed to diagnose and treat patients, technology will become more capable over time. Robots may not be cleaning your teeth or teaching your children quite yet, but that doesn’t mean they won’t in the future.

As stated at the outset, though, simply considering the technical potential for automation is not enough to assess how much of it will occur in particular activities. The actual level will reflect the interplay of the technical potential, the benefits and costs (or the business case), the supply-and-demand dynamics of labor, and various regulatory and social factors related to acceptability.

Leading more automated enterprises

Automation could transform the workplace for everyone, including senior management. The rapid evolution of technology can make harnessing its potential and avoiding its pitfalls especially complex. In some industries, such as retailing, automation is already changing the nature of competition. E-commerce players, for example, compete with traditional retailers by using both physical automation (such as robots in warehouses) and the automation of knowledge work (including algorithms that alert shoppers to items they may want to buy). In mining, autonomous haulage systems that transport ore inside mines more safely and efficiently than human operators do could also deliver a step change in productivity.

Top executives will first and foremost need to identify where automation could transform their own organizations and then put a plan in place to migrate to new business processes enabled by automation. A heat map of potential automation activities within companies can help to guide, identify, and prioritize the potential processes and activities that could be transformed. As we have noted, the key question will be where and how to unlock value, given the cost of replacing human labor with machines. The majority of the benefits may come not from reducing labor costs but from raising productivity through fewer errors, higher output, and improved quality, safety, and speed.

It is never too early to prepare for the future. To get ready for automation’s advances tomorrow, executives must challenge themselves to understand the data and automation technologies on the horizon today. But more than data and technological savvy are required to capture value from automation. The greater challenges are the workforce and organizational changes that leaders will have to put in place as automation upends entire business processes, as well as the culture of organizations, which must learn to view automation as a reliable productivity lever. Senior leaders, for their part, will need to “let go” in ways that run counter to a century of organizational development.5

Understanding the activities that are most susceptible to automation from a technical perspective could provide a unique opportunity to rethink how workers engage with their jobs and how digital labor platforms can better connect individuals, teams, and projects.6It could also inspire top managers to think about how many of their own activities could be better and more efficiently executed by machines, freeing up executive time to focus on the core competencies that no robot or algorithm can replace—as yet.

Could a machine do your job? Find out on Tableau Public, where we analyzed more than 800 occupations to assess the extent to which they could be automated using existing technology.

Originally published: http://www.mckinsey.com/business-functions/digital-mckinsey/our-insights/where-machines-could-replace-humans-and-where-they-cant-yet

About the author(s)

Michael Chui is a partner in McKinsey’s San Francisco office, where James Manyika is a senior partner; Mehdi Miremadi is a partner in the Chicago office.

The authors wish to thank Rick Cavolo for his contributions to this article.

Pre-Apprenticeship Course Starts June 27th 2017

The Certificate II in Construction (CPC20112) is commonly referred to as a pre-apprenticeship course because it helps students become apprentices. FCTA – Building Careers has been running pre-apprenticeship courses for over 15 years. We now have graduates from our pre-apprentice courses hiring their own apprentices!

Students will have the opportunity to gain an introduction into the following trades:

  • Tiling
  • Bricklaying
  • Plastering
  • Scaffolding (up to 4m)
  • Concreting

We have employers currently seeking apprentices. For your best opportunity at gaining an apprenticeship employers are generally seeking the following:

  • Good work ethic
  • Reliability
  • Drivers license and car
  • Able to follow instructions

Most seek applicants under 21 but some adult apprenticeships are available, and skilled labourers are always wanted. To book a place in the course email us at [email protected] or call 8367 5615. Applicants will be asked to attend a short interview followed by a tour of the facility by our trainers. To check your eligibility for WorkReady funding, visit http://www.skills.sa.gov.au/training-learning/check-your-eligibility. Payment plans are available for students not eligible for Government funding.

We Are Hiring! Solid Plastering Trainer Wanted

FCTA – Building Careers is an award winning family owned and run trade school based in Holden Hill. We are seeking a new trainer to join our team of full time trainers. This role will be responsible for training Solid Plastering apprentices, Certificate II in Construction pre-apprenticeship students and short courses.

What makes FCTA – Building Careers different from other trade schools is the amount of flexibility we provide to employers and students. Applicants will need to be able to multi-task and fit with our flexible model of training.

We are looking for a qualified Solid Plasterer, or someone with a minimum of 5 years extensive experience in the trade. Applicants with skills across different trades will be highly regarded. A Certificate IV in Training and Assessment is highly desirable, or can be completed within the first 6 months. The ability to pass a police check to work with vulnerable people is mandatory. You will be required to visit apprentices on job sites so a drivers license is required.

The successful candidate will need to have a good sense of humour and be able to work in a team. As you are working with young people between 16 – 24 you will need to be able to relate to this age group. Computer skills are also required with a knowledge of Microsoft Office and Gmail.

Applications can be emailed to [email protected]. For further information about this role please call Trisch on 8367 5615.

This role will be paid at the award rate specified in the Educational Services (Post-Secondary Education) Award 2010 (MA000075)

Pre-Apprenticeship Certificate II In Construction Starts 30th May 2017

Our next pre-apprenticeship course will be starting Tuesday May 30th at Holden Hill. If you are looking for an apprenticeship in South Australia, this is the course to give yourself the best chance possible. FCTA – Building Careers also trains apprentices, so students in the Certificate II in Construction (CPC20112) have the opportunity to work next to apprentices and find out about being an apprentice.

The pre-apprenticeship course focuses on the following trades:

  • Bricklaying
  • Tiling
  • Plastering
  • Scaffolding (up to 4m)
  • Introductory Concreting

We have strong links to the industry and are in direct contact with builders who currently, or previously have had apprentices. Often they will come to us directly for a recommendation on who to hire. While industry work experience isn’t mandatory for the Certificate II in Construction, we strongly encourage it and assist students to find places. This has been the way many of our students have secured apprenticeships.

This course is currently funded by WorkReady for eligible students, and by TGSS for students over 16 who are still at High School or are part of the ‘FLO’ programme. To check your eligibility click here

To book a time to come in and discuss the course call us on 8367 5615 or email: [email protected]

Pre-apprenticeship Certificate II in Construction Starts 26th April 2017 with more dates announced

Our next pre-apprenticeship course will be starting Wednesday April 26th at Holden Hill. If you are looking for an apprenticeship in South Australia, this is the course to give yourself the best chance possible. FCTA – Building Careers also trains apprentices, so students in the Certificate II in Construction (CPC20112) have the opportunity to work next to apprentices and find out about tradie life.

The pre-apprenticeship course focuses on the following trades:

  • Bricklaying
  • Tiling
  • Plastering
  • Scaffolding (up to 4m)
  • Introductory Concreting

We have strong links to the industry and are in direct contact with builders who currently, or previously have had apprentices. Often they will come to us directly for a recommendation on who to hire. While industry work experience isn’t mandatory for the Certificate II in Construction, we strongly encourage it and assist students to find places. This has been the way many of our students have secured apprenticeships.

This course is currently funded by WorkReady for eligible students, and by TGSS for students over 16 who are still at High School or are part of the ‘FLO’ programme. To check your eligibility click here

To book a time to come in and discuss the course call us on 8367 5615 or email: [email protected]


Apprenticeships need to be promoted as a viable career or we face skills shortages in the future

Apprenticeships need to be promoted as ‘sexy’ to avoid a skills crisis, experts say

New National Centre for Vocational Education Research figures reveal that apprentice and trainee numbers in South Australia have dropped by more than half in five years, with some industries recording declines of almost 90 per cent.

It has prompted warnings from industry groups that the state is facing a skills shortage and missing out on the next generation of workers.

The numbers have also reignited calls for a exemptions to payroll tax – a measure the Treasurer Tom Koutsantonis is keeping his powder dry on before he delivers the State Budget next month.

The head of the State Government’s skills and employment department says all states and territories have experienced an overall decline in apprentice and trainee numbers since mid 2012.

But, with figures showing South Australia has among the highest youth unemployment in the country – 14.7 per cent compared with the national average of 13.3 per cent – industry and business leaders and welfare agencies argue more needs to be done.

SA Council for Social Service chief executive Ross Womersley said apprenticeships needed to be better promoted.

“That will bring pressure to bring people from other parts of the world to fill those jobs,” he said.

“I don’t think we think they are sexy any more. We don’t promote them as we used to. The industry needs to be out there promoting them as pathways for the future.

“I am convinced there would be young people who would be delighted to move into apprenticeships. Not all students are academic.

“Apprentices classically have been one of those places where people that are much better with their hands might find job opportunities.”

Mr Womersley said skilled shortages in the future would mean the state would have to look overseas for workers to fill the void.

Master Builders Association SA chief executive Ian Markos said apprenticeships and traineeships were the lifeblood of any industry.

“They create the next generation of skilled workers and, ultimately, the next generation of business owners,” he said.

Mr Markos said numerous issues had contributed to the decline, including sham contracting (former employees who take on an ABN but don’t charge superannuation or insurance) and fully-skilled workers costing less than an apprentice and requiring no supervision.

The association has called for a reintroduction of payroll tax exemptions – scrapped in 2012 – for apprentices and trainees.

“If we can give businesses one less reason to overlook them, then that will bring huge benefits to the state,” Mr Markos said.

South Australian Council of Social Service chief executive Ross Womersley.

“And that exemption should not be limited by age – too many mature apprentices are looking for work when they remain some of the best workers, ready to learn.”

Between September 2011 and September 2016, the number of South Australians, aged 45 and over, engaged in apprenticeships and traineeships dropped by 84 per cent.

Business SA Industry and Government Engagement executive director Anthony Penney, who also supports payroll tax exemptions, said apprentices and trainees were vital to meet the demands of the state’s future skills needs and address high youth unemployment rates.

“If South Australia does not improve apprentice and trainee numbers, we will face a lack of skilled workers needed for not only for current industries but, importantly, the industries of the future,” he said.

“Without an adequately skilled talent pool, businesses will struggle to emerge and grow.

“South Australia’s competitiveness for attracting investment will also diminish versus the other states.

“Awareness of the opportunity apprenticeships and traineeships can provide needs to be increased among our youth and at an earlier age.

“These pathways can lead to immensely rewarding careers that go beyond the traditional trades that people often think of.”

State Development Skills and Employment Department executive director John King said: “Proportionately, the fall in South Australian activity has been felt far less in trade apprenticeships and South Australia continues to have the highest completion rate in the nation for trade occupations (currently 57.5 per cent), which is 11.3 percentage points above the national average.”

Mr King said that, over the past 18 months, the South Australian labour market had strengthened with solid employment growth and a declining unemployment rate, as well as recent improvement in business confidence.

Carpenter Luke Davies says his career path is one that South Australians should consider. Picture: Roy VanDerVegt

Carpenter’s plank for the future

MORPHETTVILLE carpenter Luke Davis was never a fan of sitting in a classroom.

Instead, he preferred hands-on learning and gaining practical skills.

The 2016 Master Builders Association Apprentice of the Year says his career path is one that South Australians, both young and old, should consider.

“You get paid and you get to learn in a practical way,” Mr Davis, 22, said.

“I never really considered going to uni; it wasn’t my kind of learning.

“(With an apprenticeship) everything is based around a trade instead of sitting in a classroom listening to a teacher.”

Mr Davis, who was appointed an Australian Apprenticeship Ambassador by federal Education Minister Simon Birmingham, joined trade school in Year 11 and finished his apprenticeship last year.

He said concerns about apprentice pay rates were often overstated and that the money was good compared with people going to university and racking up “massive HECS debts”.

“And they don’t have any full-time work, yet but my mates that have done apprenticeships have full-time work already,” he said.

“I managed to save and buy a house as a fourth-year apprentice.”

Mr Davis is working full-time with a builder and wants to start his own business, employing apprentices, in the future.

Apprenticeship and trainee decline September 2011-September 2016

Industry percentage change

Engineering, ICT and science technicians – 90%

Managers and professionals – 87.5%

Machinery operators and drivers – 85.7%

Clerical and administrative workers – 84.8%

Printing trades workers – 75%

Labourers – 63.1%

Other technicians and trades workers – 52.1%

Skilled animal and horticultural workers – 44.4%

Community and personal service workers – 38.1%

Technicians and trades workers – 33.6%

Automotive and engineering – 27.8%

Construction trades workers – 26.5%

Hairdressers – 25%

Electrotechnology and telecommunications trades workers – 22.2%

Sales workers – 18.4%

Food trades workers – 8.3%

Source: National Centre for Vocational Education Research

Pre-Apprenticeship Course – New Dates Offered!

Our popular Pre-apprenticeship course, just got better! We are now able to offer the course on the following dates:

28/02/2017 – 05/05/2017

28/03/2017 – 02/06/2017

26/04/3017 – 30/06/2017

8am – 3:30pm Tuesday – Friday for 10 weeks at 15 Jacobsen Crs, Holden Hill. WorkReady funding is available for eligible students.

This course is designed to assist students to become ready to work as apprentices. Employers have contacted us seeking apprentices that are reliable, able to follow instructions and have their drivers licenses. Call us on 8367 5617 or email [email protected] to book in a time to discuss the course.